Privacy Policy

1. Introduction

Welcome to 8k7 (the "Platform," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our online gaming services. By registering an account or using the 8k7 Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

8k7 is committed to protecting the privacy and security of our users in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Personal Information You Provide

When you register an account on 8k7, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and government-issued identification number (for verification purposes);
• Contact Information: Email address, mobile phone number, and residential address;
• Account Credentials: Username, password (stored in encrypted form), and security questions;
• Payment Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), cryptocurrency wallet addresses, and transaction history;
• Verification Documents: Copies of government-issued IDs (passport, driver's license, UMID, SSS ID), proof of address (utility bills, bank statements), and selfie photos for identity verification.

2.2 Information Collected Automatically

When you use the 8k7 Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and referral sources;
• Location Data: Approximate geographic location based on IP address to ensure compliance with Philippine gaming regulations;
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze platform performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including:

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency networks provide transaction confirmation and fraud prevention data;
• Identity Verification Services: Third-party verification providers confirm the authenticity of your identity documents;
• Marketing Partners: Affiliate networks and advertising platforms may share referral and campaign performance data.

3. How We Use Your Information

8k7 uses the information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your 8k7 account;
• Process deposits, withdrawals, and other financial transactions;
• Verify your identity and age (21+ requirement) to comply with Philippine gaming regulations;
• Provide customer support and respond to your inquiries;
• Deliver game content, live dealer streams, and sports betting services.

3.2 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal conduct;
• Monitor gameplay for signs of problem gambling and enforce responsible gaming policies;
• Protect the security and integrity of the Platform and our users;
• Comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

3.3 Marketing and Communications

• Send promotional offers, bonuses, and updates about new games and features (you may opt out at any time);
• Deliver personalized content and recommendations based on your gaming preferences;
• Conduct surveys and gather feedback to improve our services;
• Send transactional emails and SMS notifications (deposit confirmations, withdrawal updates, account alerts).

3.4 Analytics and Platform Improvement

• Analyze user behavior and platform performance to optimize the gaming experience;
• Develop new features, games, and services based on user preferences;
• Conduct A/B testing and performance benchmarking;
• Generate aggregated, anonymized reports for internal business purposes.

4. How We Share Your Information

8k7 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency networks process your deposits and withdrawals;
• Game Providers: Pragmatic Play, Evolution Gaming, Jili, PG Soft, and other game studios deliver game content and live dealer services;
• Identity Verification Services: Third-party providers verify your identity documents and conduct KYC checks;
• Cloud Hosting and IT Infrastructure: Secure data storage and server hosting providers;
• Customer Support Tools: Live chat and ticketing systems to assist with your inquiries;
• Marketing and Analytics Platforms: Email marketing services, analytics tools, and advertising networks.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Compliance

We may disclose your information to government authorities, regulators, and law enforcement agencies when required by law or to:

• Comply with legal obligations, court orders, or regulatory requests from PAGCOR or other Philippine authorities;
• Enforce our Terms and Conditions and other policies;
• Protect the rights, property, or safety of 8k7, our users, or the public;
• Investigate and prevent fraud, money laundering, or other illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or platform notification before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

8k7 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data, including passwords and payment information, is encrypted using SSL/TLS protocols during transmission and AES-256 encryption at rest;
• Access Controls: Strict access controls ensure that only authorized personnel can access your personal information on a need-to-know basis;
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential risks;
• Secure Data Centers: Your information is stored in secure, geographically distributed data centers with 24/7 monitoring and physical security controls;
• Two-Factor Authentication (2FA): We offer optional 2FA to add an extra layer of security to your account.

While we take all reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

8k7 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: We retain your information for the duration of your account's active status;
• Closed Accounts: After account closure, we retain certain information for up to seven (7) years to comply with legal, regulatory, and tax obligations, and to resolve disputes or enforce our agreements;
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again;
• Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and research purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you;
• Right to Rectification: You may request that we correct inaccurate or incomplete information;
• Right to Erasure: You may request that we delete your personal information, subject to legal and regulatory retention requirements;
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances;
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format;
• Right to Object: You may object to our processing of your information for direct marketing purposes;
• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] or through the account settings page on the Platform. We will respond to your request within thirty (30) days.

8. Cookies and Tracking Technologies

8k7 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function properly (e.g., session management, security);
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance;
• Functional Cookies: Remember your preferences and settings (e.g., language, currency);
• Marketing Cookies: Track your activity across websites to deliver personalized ads and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

9. Third-Party Links

The 8k7 Platform may contain links to third-party websites, including game providers, payment processors, and affiliate partners. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The 8k7 Platform is intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers are located. These countries may have data protection laws that differ from Philippine law. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

8k7 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on the Platform and sending an email notification to your registered email address. Your continued use of the Platform after the effective date of the updated policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer at:

Email: [email protected]
Live Chat: Available 24/7 on the 8k7 Platform
Data Privacy Officer: 8k7 Data Protection Team

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.